The simple rule
If the computer powers on, the screen works and a stable internet connection is available, many software and configuration problems can be diagnosed remotely. If a component is physically broken, burnt, wet or missing, it requires hands-on repair.
Problems commonly suitable for remote repair
- Slow startup, freezing and background-program problems
- Software installation, errors, updates and configuration
- Email sending, receiving and synchronization
- Printer queues, drivers, scanning and network printing
- Wi-Fi problems affecting one computer
- Browser pop-ups, unwanted extensions and malware concerns
- Backup, cloud storage and file synchronization
- Microsoft 365, Google Workspace and user permissions
- Website, DNS, SSL and hosting investigation
- Guidance, training and system setup
Problems requiring physical service
- No power or no charging after basic checks
- Broken display, keyboard, ports, hinges or case
- Liquid damage, impact damage or a swollen battery
- Smoke, sparking, burning smell or severe overheating
- Memory, drive, fan or motherboard replacement
- A printer with mechanical damage or a deep paper jam
- Internet outages caused by the provider’s external line
What if the internet is not working?
Guidance may still be possible by telephone or WhatsApp. A mobile hotspot or second device can sometimes provide a temporary connection, but it should not be used if the issue involves suspicious activity or data exposure without first assessing the risk.
How an assessment helps
A short description, exact error, device model, operating system and recent changes usually reveal whether remote work is appropriate. A responsible provider should say when remote repair is unlikely to help rather than continue unnecessary work.
Gemenev’s assessment
The initial problem review is free. If remote work is suitable, the likely next step and quotation are explained before paid work or a connection begins.