Free IT problem checker
Find the likely cause before deciding what to do.
Answer a few simple questions for safe checks, clear warnings and a useful support summary.
✓ No sign-up
✓ No download
✓ Answers stay on this device
Step 1 of 3
Step 1
What is giving you trouble?
Choose the closest match. You do not need to know the technical cause.
Step 2
A few quick questions
Select the answer that best describes what you see.
Your diagnostic summary
Safe checks to try
!
Stop and get help if
General guidance only, not a guaranteed diagnosis. Do not continue any action that risks injury, data loss or further damage.
Designed to be safe
Useful guidance without risky guesswork.
Fix Finder recommends basic checks suitable for ordinary users. It never asks for passwords, payment details, remote access or confidential files. When symptoms suggest electrical danger, hardware damage, data-loss risk or a security incident, it tells you to stop.
Still unsure?
Send the summary to Gemenev.
It gives support the right starting information while keeping you in control.