First find out what is affected
Connect a phone or another computer to the same Wi-Fi. If every device has no internet, the likely problem is the router, modem or internet provider. If only the laptop fails, focus on that laptop’s connection, VPN, browser, DNS or network settings.
Safe checks in the right order
- Try two reliable websites and one different application. A single website may be unavailable even when your connection works.
- Turn Wi-Fi off on the laptop, wait ten seconds and reconnect to the correct network.
- Restart the laptop once.
- If all devices are affected, restart the router once using its power switch. Allow several minutes for the internet light to return.
- Temporarily disconnect a VPN or proxy you intentionally use, then test again.
- Move near the router. If the connection works nearby, the problem is probably signal strength or interference rather than the internet account.
When the laptop alone is affected
Forget the Wi-Fi network and reconnect only if you know the correct Wi-Fi password. Check whether the laptop has a manually configured IP address, DNS server or proxy. A recent VPN, security application or network-driver update may also be involved.
On Windows, the built-in network troubleshooter can reset some temporary problems. Avoid downloading third-party network repair tools.
When every device is affected
Record the router lights before restarting it. A missing or red internet/LOS light may indicate an ISP or fibre-line problem. Check the provider’s outage information and account status. If the router is unusually hot or damaged, disconnect power only if safe and contact the provider.
Can Gemenev help remotely?
If the laptop is the only affected device, remote guidance or a session through an alternative connection may resolve DNS, VPN, driver and configuration problems. If the entire connection is down, Gemenev can help interpret router indicators, but the ISP may need to restore the line.